protel Front Office: Product highlights

Setting a standard isn't easy. But we succeeded with the multifunctional room plan. In a flash, you can reserve rooms for individual travellers or entire groups, change bookings or move guests to different rooms. And protel SQL will automatically update all the details, including room status, billing and availability.

With the active room type plan, you can closely track your occupancy situation, including available rooms, overbookings, allocations, options, waiting lists, percentage occupancy, et cetera. Simply drag and click to reserve your guests' preferred room types. Even reserving groups across different types and time periods will become child's play. 

Each guest is unique, and the customizable guest profile is the perfect place to record what makes them unique. In addition to their address, reservation and revenue details, you can also keep track of guests' personal preferences and requests. With each visit, you can get to know your guests better and have an ideal foundation for effective marketing.

Only one mouse click away: all the information and data entry features you need in your front office. The Navigator is protel's main switchboard. From it, you have direct access to all the data associated with a particular guest. You can pull it up at any time - just right-click the guest's name in any list, in the room plan or in one of many dialogs.

As a result, you get instant access to your guest's personal data, reservation details, billing details and all the notes recording your guest's special requests.

When customers try to book a hotel room, they expect fast, attentive service. With the sales enquiry, your staff can help your guests professionally and offer optimum rates. Press one key anywhere in the system, and you can activate the wizard for full-featured support with the reservation process.

Room rates and availabilities are key criteria for your hotel's business success - and the most important information for guests who wish to make a reservation over the internet or the phone. Use the rate management tool to specify a particular pricing strategy for your staff and guests - for individual days, weeks or even an entire year. It identifies your hotel's current and expected occupancy, broken down by room category or individual room. This is the surest way to optimize your pricing.

Dynamic rate management is a great way to automatically optimize your average room rate. That's why protel Rate Management enables you to set up strategies for each rate code and day.

In protel, you can assign rate codes at a fine degree of granularity - down to the individual day and room, if desired. protel will then automatically activate and deactivate rates depending on the strategy.

One application where rate management is absolutely essential is an internet booking engine that books rooms in real time. protel Rate Management sets the rate directly for whichever rooms the guests book online. And the internet rates rise and fall with demand as occupancy levels change.

In addition to rate availability, protel Rate Management also administers specified corporate rates at various levels. Likewise, rate availability restrictions can be overridden by properly authorized users.